to see Dr....." was the text message. Yes, alarm bells were ringing - for the wrong person.
I had a panicky call from a very elderly friend yesterday. She had just received the message asking her to make the appointment. She had no idea who the doctor was and she has not seen her own doctor since early January.
"He didn't say anything was wrong. He isn't even there right now. He's taking leave."
I wondered if her GP had made an error of some sort and a locum had picked it up. "We'll get it sorted," I told her. I took a copy of the message and went off. Her doctor is a member of medical practice with multiple doctors. It is busy but they know me as I have occasionally been in when other elderly people have needed prescriptions picked up or there have been other issues which don't breach privacy concerns. This time I was less certain but I told the nurse at reception what the concern was and then I asked, "Could you please just check it is the right person. There is someone else with the same name..."
It has happened before. It is a very common surname and they both go by the same given name. Yes, that is what had happened. The nurse at reception took a deep breath, thanked me and apologised. "If I get a chance I will call her later and reassure her."
I doubt she did it. There would be no time for that but the incident worried me and it worried the nurse. Someone had blundered somewhere. Possibly it was not catastrophic but it was still alarming.
I suspected because I have had something like that happen to me. My GP had started talking to me one day and I had to stop her and say, "Are you looking at my case notes or someone else's?" She stopped and swore and apologised and started again. No doubt the mistake would have been discovered when a prescription was printed out in someone else's name but it happened. Ever since then I have been acutely aware of the potential problem.
The son of friends of ours was nearly given a second dose of warfarin when he was in hospital. He was just alert enough to realise what was going to happen and managed to stop them. In that case he had been transferred from a high dependency area to a lower one and the message had not gone with him.
Mistakes do get made so when there is a story about overworked staff at one of the biggest hospitals I am concerned. My elderly friend was just sitting at the table waiting for me to come back. Yes, I could have tried to sort it out over the phone for her but the clinic is literally just around the corner and I could make the time. I am thankful she was alert to a problem, that she could ask me to help. She gave me a rather shaky smile and I left her to her rather late breakfast and the paper she still has delivered.