who sent me the e-mail message saying they could not find what I had ordered was worried I might get cross....most people probably do get cross and might even get rude. I see no point. This was not drastic - another colour will do just as well. No, I do not need an extra one to make up for it. I will be happy just as long as I get something I can use.
I know there are other people not like this. They want what they have ordered and they want it immediately. They want exactly what they have ordered.
I know people who can be very rude about this. They will take business elsewhere or bully people into giving them something more expensive.
There are times when this matters and there are times when it does not matter. If it does not matter then I will not make a fuss. I dislike fuss. I am never good at standing up for myself at any time. I certainly do not want to be rude or difficult. If something cannot happen then I will accept it.
I am not sure that the poor man knows what to make of all this. He has just sent me another e-mail saying how nice I am being. Actually sir, I am a coward.