The National Broadband Network

has, rightly, come in for a great deal of criticism. This household is one which is suffering from the consequences of a series of political decisions, union demands, technical ineptness, and more. All have combined to give Downunder a network which is less efficient than some much less developed countries. 
And the internet service providers, the companies which are supposed to provide the connections to the network, are of course about making a profit. They are not interested in solving problems for the technically inexpert like myself. Their "help desks" are staffed by technicians who don't know how to speak Plain English to people who need some help. They are not sympathetic towards people who don't know where to instantly find the icon they are talking about or....well, I am sure you understand.
And, I am a cat. I have clumsy paws. I cannot manage to do these things quickly or easily even when I am not under stress. So, a technician I  trust is coming today. 
He went through a few things with me yesterday. He was slow and patient. He told me things like, "In the bottom right hand corner there will now be X icon.  Right. Click on that." 
The only thing he doubted was when we did a "speed test". My download speed on this supposedly super fast new broadband network was 44kbps. I told him this.
     "No Cat you must be looking in the wrong place."
I told him I wasn't and explained what I was looking at.
There was a moment of silence and then  he said, "Unbelievable."
He told me to save it. He told me how to take a "screen shot" so he could actually see it, refer back to it perhaps. I did this.
I have done two more of these tests since then. They aren't much better, although this morning's test did manage to go over the magic megabyte - about one twenty-fifth of what it apparently should be.
For me the speed hasn't mattered too much because I am normally downloading documents, uploading documents and doing some searching. I don't play video games or watch movies. 
But, this isn't the service I have been paying for. I haven't been paying for the continuous drop outs either, or the constant need to "reconnect" to the wifi signal. And I understand that the ISP staff are quite able to do their own speed tests. Even without that they have known for months that I have been a frustrated cat. 
What is more I have now been told that the information I earlier supplied them with was enough for them to at least partially solve the problem - without any input from me.
There may be further growls to the management.