Dear Bank

I would like to congratulate you on your latest idiotic decision.  You really have done your best now. Let's face it, you really could not have done a better job of making it difficult for the "customer". 

Last year you sent us all letters telling us that the branch in a big local shopping centre was closing to all except "business" customers. I am not sure what you meant by that but apparently those of us with small-to-you accounts are not "business" customers. Our paltry savings are apparently not worth your while. They may add up to billions but that is beside the point. They "cost" the bank something to care for we are told. Of course that really means you are not making what you consider to be a sufficient profit while we get "interest" less than the rate of inflation.

Yes, let me get back to it. That branch was closed to so many people. These were the many elderly people who had no transport but could get to the shopping centre by public transport or on the community bus once a week. They were the many in the community immediately surrounding the shops who live on social welfare and who rely on getting to a bank once a fortnight to access their money. Oh, they can "get a card" and they can "access an ATM"? There are people who cannot do these things. They are people with intellectual disabilities, with mental health issues and who live in other precarious circumstances. 

You told these people to go to the "nearest" branch that was still open to the ordinary customers. For many of them it was a bus ride away. Some of them have been left even more confused and more vulnerable as they have had to pass their limited banking needs over to other people. 

And now you are telling me that the  new branch I sometimes attended for myself and more often attended for other people is also going to close for the ordinary customer. It will only be available for "business" customers. Apparently the people who need you most are not going to be served. The only people who matter are the business customers.

Dear bank officials has it even occurred to you that not everyone has the intellectual capacity or the physical ability to do "online" banking? Has is even occurred to you that, for some people, it can be downright dangerous not to be able to go into a bank and withdraw a small amount of their own money out of which you are making huge profits? 

This is all going to involve me in an enormous amount of work as I try to sort the issue out not just for myself but for some very vulnerable people. I really do not have the time for this. 

Yours truly

A furious Cat

PS And while you are about it could you possibly make sure the local ATM actually works as it is supposed to work?