I was assaulted yesterday

and I am still feeling very shaken. There was no "battery" involved - "battery" is actual physical touching - but the assault was real and very frightening.
Two days before we had been informed that they were "changing the visiting rules"  as to when and how we could visit the Senior Cat. Fair enough if that is necessary right now although a little strange when we were already complying with what we believed were all the necessary requirements. We took the number we were given to "make an appointment". 
At that point though another alarm bell began to ring because one staff member in the residence had told me, "He will never settle in if you keep visiting." Pointing out that he was there for just two weeks - and now he will be no longer whatever - made no difference. I was already concerned by that attitude.
As the Senior Cat is only booked in for two weeks though we decided to try and cooperate - just as we have tried to cooperate with all the requirements.
I continued to try and  cooperate. As it was my turn to go yesterday. I tried phoning the number the day before. It is a "1800-xxxxx" sort of number and then there are the "press one" and so on numbers for whatever it is you want. That alone is of some concern but again we accepted it. Throughout the day I kept trying the number. I could not get through to "book an appointment". After hours I tried again. Yes, answering machine this time. I left a message and said I would be there to see him sometime the next day, most likely in the afternoon. 
I was rung at 8am and told I could not go unless I gave them a specific time. That really rang alarm bells. I know that when something like this is said it is almost always because, knowing there will be a visitor, the resident will be "ready". In some cases there are issues with staff hovering and, in the worst, there can be chemical restraint so that the resident appears happy and compliant.
There was no reason at all to believe that the Senior Cat had been in anyway "difficult". He is probably one of the least, if not the least, difficult people they have ever come across. It is one of the things that makes people outside the family want to visit him.
The current government regulations, at both state and federal level, do not require "appointments" at all, least of all appointments at a very specific time.
The residence is a very small one. There are only thirty-eight beds in it. Some of them are dementia patients. Middle Cat and I have only seen two visitors in all that time - the man I mentioned  the other day and a woman who arrived yesterday.  The Senior Cat has probably had more visits in a week than some residents get in a year.
My work also makes it very difficult to say that I will be somewhere at a specific time. Yesterday I was waiting on a call from a surgeon and a medical engineer. It was going to be a three way conversation. I needed to be at the computer so I could see what they were talking about. No, I was not going to make a specific time because I could not.
I was told I could not visit.
In the meantime Middle Cat, who deals with the medical issues, was phoned and asked to get a prescription for him. She phoned me and said she would, all being well, pick me up. Mid-afternoon she did just that. We went to the residence. They said we could go no further than the front desk - this after we had filled out the daily form, signed the book and had our temperatures taken. 
If we went any further we were told they would call the police. A very tall male member of staff had appeared by then, one of the two people I would not trust at all. His clothing and personal hygiene leave a considerable amount to be desired.  Middle Cat, much braver than me, said,
    "Call the police then. You asked me to come in with his medication. I am going to see him."
She can move a great deal more quickly than I can of course and she stalked off. The male member of staff was clearly furious. He closed in on me to within no more than ten centimetres.
    "You are going out of here now!" 
He manouvered himself in such a way that I had no choice but to move. As I was less than a metre from the door he managed by simply moving in on me to get me out of the door. I waited outside for Middle Cat- by which time I was in tears. It takes a lot to make me cry but I was feeling frightened - not just for me but for the Senior Cat.
Middle Cat did not come back immediately. A member of staff came out to talk to me. She is young, pleasant and was obviously worried by what had happened. "Can you get him home soon?"
she asked me, "Being here isn't good for him. He's too nice for that."
Then Middle Cat appeared. One of the other staff was equally concerned. She said much the same thing. She is also nice, young and pregnant and "not coming back". 
    "Come on in Cat. They had no right to do that."
I went in but I didn't feel comfortable. I wondered where that male member of staff was and why they had made it so difficult.  The answer was soon obvious. The Senior Cat was sitting in his room - in semi-darkness. I listened to his speech. He seemed vague and uncertain, quite unlike his usual self. But he was alert enough to tell us,
    "They gave me something. They said it was for the bruise."
He does have a bruise on his hip from where he fell but we could not check for any more. It was more than a week ago he had the fall anyway and he had not had anything then.What is more bruises do not need medication that might make you vague or uncertain.
As soon as we can organise some extra help he will be coming home - where he belongs. We will cope somehow. I do not want to go in there again.