People can be very helpful

and remarkably cheerful about it.

I ordered a book recently. It is only available in electronic format (grrrrrr) and yes, a download link came through. There is a limit of just one download on this particular item. 

I downloaded it while holding my breath and hoping the power did not fail. It didn't. Then I discovered that I could not save the file. I didn't know what to do. I consulted someone more expert than I am. He didn't know what the problem was either. 

It was extremely frustrating. There was material in the book I wanted to use. I had paid for the book too. 

Not very hopefully I sent a message off to the place I had ordered the book from. I explained the problem. I gave them all the information I thought they might need. I asked them what I had done to cause the problem - if they knew.  I wasn't really expecting an answer - it had been "that sort of day". What is more the company in question is on the other side of the world.

But no, about ten hours later there was a nice note from someone who sounded lovely, "Let's try again."

We hit a bump and the response was, "I have another trick in my book" and then "one second" and, "Now try again."

I pushed another "button" and there it was downloading. It finished downloading and this time I was able to save it. 

Now I can work from it - all because someone I didn't know and have never met believed me when I said I had a problem. It was the sort of response which makes me say, "I'll buy from them again if I need something."  It was the sort of response which makes the world a much nicer place.

And now I am purring gently. When I return from visiting the Senior Cat this morning I will be able to do what I need to do too. I can pass the favour done to me on to the next person. Isn't that the way things should work?